Returns & Exchanges

At Koala, we want you to feel completely at home with your purchase. If your new furniture or decor isn't the perfect fit, you can return your items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully disassemble your furniture if necessary and place all items back in their original packaging, ensuring all hardware and assembly tools are included.

• 3.
  Schedule a Pickup

  Choose a convenient date for our specialized courier service to collect the items directly from your doorstep, or drop off smaller decor items at a local partner location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned items, we will process your refund to your original payment method within 5 to 7 business days.