Frequently Asked Questions
Everything you need to know about bringing comfort to your home.
What is the delivery timeline for furniture items?
Standard shipping for small decor takes 3-5 business days, while larger furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery partners.
Do you offer a warranty on Koala products?
Yes, all Koala furniture comes with a comprehensive 5-year limited warranty covering structural defects and craftsmanship to ensure your peace of mind.
What is your return policy?
We offer a 30-day 'No Questions Asked' return policy. If you aren't completely satisfied with your purchase, we will arrange a pickup and provide a full refund, minus a small restocking fee for large items.
Are your materials sustainably sourced?
Sustainability is at our core. We use FSC-certified timber, recycled polyester fabrics, and CertiPUR-US® certified foams in all our upholstered goods.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking link to monitor your delivery progress in real-time.
Do you provide assembly services?
Many of our products feature tool-free assembly. For more complex items, you can select our 'Premium Assembly' service at checkout, and our team will build it for you upon delivery.